Return & Refund Policy
At RIGHTFORPETS, we want you and your pets to be happy with your purchase. If you are not completely satisfied with your order, please review the return and refund terms below.
1. Return Eligibility
We generally accept return requests for eligible products within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned with its original packaging, where applicable.
- The item must not show signs of damage caused by misuse, improper handling, or normal wear and tear.
- Proof of purchase or order information may be required.
Certain products may not be eligible for return due to hygiene, safety, or other product-specific considerations.
2. Pet Safety and Hygiene Products
For hygiene-related pet products, opened or used items may not be eligible for return.
This may include products that come into direct contact with pets, including grooming, cleaning, feeding, or personal-care items.
If you receive a defective, damaged, or incorrect product, please contact us before using the product whenever possible.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact our support team as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or videos of the product and packaging when requested
We will review the issue and determine the appropriate resolution, which may include a replacement or refund.
4. Refunds
Once your return or refund request has been reviewed and approved, the applicable refund will be processed to the original payment method whenever possible.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
5. Refund Amount
Approved refunds generally cover the eligible purchase amount.
Original shipping charges may not be refundable unless the return is related to an error on our part, such as an incorrect or defective item.
6. Return Shipping
Unless the item is defective, damaged, or incorrectly shipped, customers may be responsible for return shipping costs.
We will provide return instructions when your return request is approved.
Do not send an item back without contacting us first. Unauthorized returns may not be accepted or processed.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Because orders may be processed quickly for fulfillment, we cannot guarantee that a cancellation request can be completed after an order has entered processing or shipping.
If the order has already shipped, cancellation may no longer be possible and the applicable return process may need to be followed.
8. Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it, first check your bank or payment account.
You may also contact your payment provider, as processing times can vary.
If you still cannot locate the refund, please contact us.
9. Exchanges
We may offer a replacement or exchange for products that arrive damaged, defective, or incorrect, subject to availability.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund.
10. Non-Returnable Situations
Returns may be refused when:
- The return period has expired.
- The product has been used or damaged through misuse.
- The product is missing essential parts or packaging.
- The item is a hygiene-sensitive product that has been opened or used.
- The item has been altered or damaged after delivery.
- The return does not meet the applicable eligibility requirements.
11. How to Request a Return or Refund
To request a return, replacement, or refund, please contact our support team with your order information and a description of the issue.
Email: rightforpetssupport@gmail.com
Our support team will provide further instructions if your request is eligible.
12. Policy Changes
RIGHTFORPETS reserves the right to update or modify this Return & Refund Policy at any time.
Changes will be posted on this page with an updated Last Updated date.
13. Contact Us
For questions regarding returns, refunds, replacements, or cancellations, please contact:
Email: rightforpetssupport@gmail.com
RIGHTFORPETS